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Call Tracking and Dedicated Toll-Free Numbers: A Winning Combination for E-commerce

Running an e-commerce store in today's competitive market can be challenging. To attract new customers and increase sales, store owners invest in a variety of marketing tactics. They might create an engaging website, build a social media presence, send out email newsletters, and use traditional marketing methods like print ads and business cards.

Speaking of traditional methods, it's also smart to get a toll-free number and display it prominently on both digital and print ads. When asked what their favorite form of business communication was, 22% of 18-39-year-olds said they would rather use a phone, and this percentage only goes up with age.

This means if you do the same, you could get a lot of phone calls, but without a way to track the sources of these leads, you will be left guessing where your customers are coming from. This can make it difficult to decide where to allocate your marketing budget. In this article, we will explore the importance of dedicated phone numbers and call tracking for e-commerce store owners.

What is Call Tracking?

Call tracking has actually been around for ages. When you were asked to mention you heard about a product on the radio or when a customer service agent asked, "How did you hear about us?" a business was tracking their calls manually. Some still do, but your business doesn't have to because call tracking is automatic with the right type of technology.

With the modern, automated version of call tracking, a customer calls your business, and the call is routed through a call tracking system that records information about the call, like the date and time, the phone number, the duration of the call, and more. Call tracking can be used in a variety of ways, such as tracking calls from specific marketing campaigns, tracking calls from specific geographic regions, and identifying the most effective marketing channels. It can also be used to identify issues that arise during customer interactions to help improve customer service.

Why are Dedicated Toll-Free Numbers Important?

Dedicated phone numbers, also called tracking numbers, are crucial for call tracking because they allow businesses to analyze phone calls separately for each marketing campaign or advertising channel. By using a dedicated phone number for each advertising channel, businesses can track the effectiveness of their marketing efforts and make better decisions about where to allocate their budget.

Getting a dedicated toll-free number rather than a local number has many benefits, including:

  • Toll-free numbers can be used as a marketing tool, allowing businesses to create a memorable brand.

  • Toll-free numbers are often associated with larger, more established businesses and can help to enhance a company's professional image.

  • Toll-free numbers allow customers to call a business without incurring long-distance charges, making it more likely that they will call.

What are the Benefits of Call Tracking?

Call tracking can revolutionize the way your e-commerce business approaches marketing, customer service, and customer retention. When you track your incoming phone calls, it can provide your business with valuable data that can help:

  • Identify effective marketing channels: With a dedicated tracking number for each marketing channel, you will learn which generates the most leads, optimize your marketing efforts, and allocate budgets accordingly.

  • Improve customer service: Call tracking can tell you how long a call lasts, how many calls are missed, which agents handle the most calls, and more metrics that will help you find and address customer service issues.

  • Identify sales opportunities: Tracking your calls will help you find new sales opportunities and upsell or cross-sell products and services.

  • Measure marketing ROI: When using dedicated phone numbers with call tracking, you can easily measure the return on investment for your business's marketing efforts.

  • Learn more about your customers: Call tracking allows you to gather data on your customers, like their geographic location, gender, age, and interests, which can be used to tailor future marketing efforts to specific demographics.

Phone calls are still popular with a large segment of consumers and are still a very effective way to generate leads and convert them into paying customers. But if you aren't using call tracking and dedicated toll-free numbers, you're left guessing where the call came from or using the old manual method of asking every customer how they heard about your business. With call tracking, you will understand what channels are driving your leads, who your customers are, and how satisfied they are with your company.

7 Web Development Tools to Streamline Your Workflow in 2023

Developing a website takes a lot of work. From the early stages, you'll have to think of the design, coding, security measures, and a whole lot more. Consequently, you must constantly have your audiences in mind to ensure that the end product is something they'll love.

Using the right tools to make the development process easier and more efficient is a good measure. Although sticking to tried and tested methods is a safe approach, bear in mind that as technologies evolve, so do the tools used in web development. And today, many of them focus on providing smart solutions to help you speed up your workflow, reduce errors, and deploy great projects.

Yet, with the countless options available in the market, it can take time to identify which of them are worth your while. To help you with that, we've prepared a list of the seven web development tools to streamline your workflow in 2023. Read on and find out which ones meet your needs the best.

Basecamp

Basecamp may not be an app made specifically for web development, but it's still worth mentioning because of how much it can help streamline your workflow. This project management tool allows you to organize a variety of tasks, communicate with other team members and collaborators, and keep track of project progress – all in one place.

Suppose you want to cooperate with Go software development services or any other remote team. All you need to do is add members to a project in Basecamp, and everyone will be able to see what's going on with each task at all times. 

Aside from that, overseeing everything from one place makes working on a website much more manageable.

Sublime Text

Sublime Text is a powerful cross-platform text editor widely used for web development. It supports multiple programming languages, including HTML and CSS, and has an easy-to-use user interface with tons of customization options. This makes it ideal for coding quickly without sacrificing readability or efficiency.

What makes Sublime Text stand out is its plugin system, which lets you add to the editor's features. You can use plugins for everything from code completion to syntax checking and many more in between.

After long hours of non-stop coding, you can also rest assured knowing that Sublime Text has a powerful search and replace feature to help you quickly find whatever you need at the moment.

Chrome Dev Tools

When it comes to making your day more convenient, Chrome Dev Tools are a must-have for all web developers. This tool is included in the Google Chrome browser and allows you to inspect and debug your code quickly, view page elements, change CSS styles on the fly, and more.

Chrome Dev Tools also come with an integrated JavaScript console that lets you measure the performance of your website or application, allowing you to optimize it accordingly. You can use this feature to pinpoint specific parts of your code on which optimization efforts should be focused for better results.

Adobe Dreamweaver CC

When it comes to web development, Adobe Dreamweaver CC is another excellent option. This popular software has been around for a while and provides developers with the tools they need to create stunning websites quickly and easily. While it isn't a tool made for large and complex projects, it still offers many features that can make web development much more straightforward.

Dreamweaver CC lets you work with both HTML and CSS and preview your code in real-time to see how it looks on different devices. In addition, it comes with an integrated FTP client that lets you quickly upload files to your server and a built-in code editor with syntax highlighting and auto-completion.

Sass (Syntactically Awesome Style Sheets)

Sass is a preprocessor language that helps developers save lots of time. It's designed to make writing CSS nearly effortless and more efficient by providing shortcuts – variables, nesting, and mixins, for example – and all these can be a great time-saver.

Sass puts emphasis on clean code, too. It will compress your code for you, meaning that it'll reduce the size of the final CSS file to improve page loading speed. It also supports multiple syntaxes, which means that you can choose whichever works best for you and start writing in no time.

Notion

At first glance, Notion is just another note-taking app. However, it's much more than that. This tool allows you to create documents and databases for everything from your web development tasks to design drafts or code snippets. 

The embedded array of templates lets you create new pages quickly – and if that's not enough, you can make your own models! As a result, you can quickly get started on your knowledge base or time-tracking page.

What makes Notion particularly useful is its integration with other apps, such as Dropbox and Google Calendar. As such, you can access all the information you need without leaving Notion. Last but not least, you can easily collaborate with other teams using quick links while still maintaining granular control over who has access to your data.

Team Compass

Team Compass is an onboarding and project management tool designed to help teams work better together. This app makes it easy to keep your web development projects organized by allowing you, as the team leader, to assign tasks and track progress in real-time – from daily objectives to quarterly goals.

It also comes with an interactive dashboard that you can customize according to your needs. Here, you'll be able to access project progress, such as individual and team performance reports, budgeting information, or contact lists, all of which will help streamline the web development process.

In Conclusion

Streamlining your web development workflow is all about finding the right tools for the job. Keeping track of all these different applications can be a daunting task, but it's an integral part of improving your efficiency and getting better results in less time.

Whether you need an app like Notion to organize your notes or Sublime Text to write high-quality code, the tools on this list should be enough to help you out. Just make sure that whatever tool you choose serves the purpose of making your workflow smoother and faster. Happy developing!

Business Continuity in the Age of Remote Work: Strategies and Solutions

In the age of digitalization and remote work, business continuity has become a top priority for organizations across industries. As businesses grapple with the challenges of disruptions to their operations, they are turning to business continuity strategies and solutions to keep their operations running smoothly.

Business continuity planning (BCP) is a preventative measure that helps organizations plan for and manage disruptions to their operations. Collaborating with a business continuity management partner can help you develop a well-thought-out BCP to minimize the impact of disruptions and keep your business running even in the event of an unexpected incident.

Join us as we go through the business continuity planning process – only then will you be able to develop the best possible strategy for your organization.

What Is Business Continuity?

Business continuity is the ability of an organization to keep its operations running in the face of disruptions. Disruptions can come in many forms, including natural disasters, power outages, cyber-attacks, and pandemics.

A well-developed business continuity plan (BCP) helps organizations minimize the impact of those disruptions and ensure that an organization can maintain its critical functions in the event of a disruption. Critical functions are those that are essential to the operation of the organization and cannot be interrupted for an extended period of time.

Organizations typically identify three tiers of critical functions, which are prioritized based on the impact of an interruption:

  1. Tier 1 functions are those that must be maintained at all costs, such as life-sustaining activities or emergency response.

  2. Tier 2 functions are those that are important to the operation of the organization but can be interrupted for a short period of time.

  3. Tier 3 functions are those that are not essential to the operation of the organization and can be interrupted for an extended period of time.

Once critical functions have been identified, organizations develop plans to maintain them in the event of a disruption. These plans typically involve the use of alternate sites, redundant systems, and recovery teams.

BCPs are living documents that should be regularly updated to reflect changes in the organization’s operations and the threats it faces.

Best Strategies and Solutions

There are a number of business continuity strategies and solutions available to organizations, ranging from simple backup plans to complex disaster recovery systems. The best approach for an organization depends on the size and complexity of its operations, as well as the nature of the threats it faces.

The following are some of the most common business continuity strategies and solutions:

Backup Plans

A backup plan is a simple strategy that involves creating copies of critical data and storing them in a safe location. Backup plans can be used to recover data in the event of a system failure or data loss.

Backup plans typically involve the use of physical media, such as external hard drives or optical disks. However, cloud-based backup solutions are also becoming increasingly popular. Cloud-based backup solutions provide organizations with the ability to store backups off-site, which can be beneficial in the event of a disaster.

Data Recovery

Data recovery is a more complex strategy that involves restoring lost or corrupted data from backup files. Data recovery can be used to recover data in the event of a system failure or data loss.

Data recovery typically requires the use of specialized software. However, some data recovery solutions are available as cloud-based services that provide organizations with the ability to restore data from a remote location, which can be beneficial in the event of a disaster.

Disaster Recovery

Disaster recovery is a comprehensive strategy that involves the use of redundant systems and alternate sites to maintain operations in the event of a disaster. Disaster recovery plans typically include procedures for failover, which is the process of switching to a redundant system in the event of a system failure.

Disaster recovery plans can be complex and expensive to implement. However, they are often essential for organizations that cannot afford any interruption of their operations.

Business Continuity Management Systems

Business continuity management systems (BCMS) are software solutions that help organizations plan for and manage disruptions to their operations. BCMS solutions typically include tools for risk assessment, business impact analysis, and incident management.

BCMS solutions can be used to automate the business continuity planning process. They can also be used to monitor the status of critical systems and components in real time, which can be helpful in the event of a disruption.

Crisis Management Plans

Crisis management plans (CMPs) are plans that detail the steps that should be taken in the event of a crisis. Crisis management plans typically include procedures for communication, evacuation, and emergency response.

Crisis management plans are often developed as part of a larger business continuity plan. Still, they can also be developed as standalone plans. Crisis management plans are typically developed by organizations that are at high risk of experiencing a crisis.

Conclusion

Organizations of all sizes and industries have a responsibility to ensure business continuity in the age of remote work. Business continuity planning is a preventative measure that helps organizations plan for and manage disruptions to their operations.

There are a number of strategies and solutions available to organizations, ranging from simple crisis management plans to complex disaster recovery systems. By understanding the strategies and solutions available and developing an effective business continuity plan, organizations can be better prepared for any disruption.

Effective Strategies for Online Brand Building in 2023

In our digital age, online brand building is one of the most important aspects of a successful, profitable business. With the ever-increasing competition in the digital space, it's essential for companies to stand out and establish a strong online presence. 

Building an online brand requires careful planning, creativity, and effort. With the right strategies, businesses can reach their goals and create a lasting impression on their customers, making them come back for more. Of course, you’ll still need to use an e-commerce pricing management tool to set competitive prices and a qualitative CRM platform for navigating customer relationships, but increasing brand awareness is what’ll make it all count.

In the article below, we'll be exploring some of the most effective strategies for online brand building in 2023. You’ll find out how companies can use social media, content marketing, SEO, and more to build their brand and drive customer engagement. In addition, we'll look at how businesses can measure the success of their efforts.

By understanding the keys to brand building online, you’ll be able to set your business apart from the competition and create a powerful digital presence.

What Is Brand Building Online?

Online brand building is the process of creating an online presence and cultivating a cohesive, recognizable, and, of course, positive image associated with a business, product, or service. It’s all about establishing an emotional connection and long-term relationships with customers.

This can be achieved through various tactics, such as content marketing, social media marketing, search engine optimization (SEO), and more.

This is a key component of any successful digital marketing strategy. It’s an important part of creating a positive customer experience and driving customer loyalty. With the right strategies, businesses can create a strong online presence, generate leads, increase sales, and build customer loyalty.

Best Practices for Online Brand Building in 2023

There are several ways to go about building a strong online presence today, but here are some of the most effective strategies to implement in 2023:

Focus on Quality Content

Content is king when it comes to online brand building. Quality content will engage customers, create trust, and build credibility.

To succeed in 2023, businesses should focus on producing quality content that is tailored to their target audience and resonates with them. When creating content for your brand, focus on providing useful, interesting information that addresses particular pain points Some examples of such content pieces include blog posts, videos, infographics, e-books, and webinars.

In addition, be sure to optimize your content for SEO, use relevant keywords, and distribute it across multiple channels to help it rank well in search engine results.

Invest in SEO

Speaking of SEO, today, it is an essential part of any successful online brand building strategy. 

It involves optimizing website content so that it appears higher on search engine results pages (SERPs), increasing visibility and ensuring that potential customers are able to find you easily online. This helps businesses attract more organic traffic to their website, which can lead to increased leads and sales.

For the best results, make sure to:

  • research relevant keywords and use them strategically throughout your content,
  • ensure that your website is optimized for mobile devices,
  • has a good page load time,
  • obtain high-quality backlinks from other websites,
  • track the performance of your SEO efforts using tools like Google Analytics.

Utilize Social Media Platforms

Social media is one of the most powerful tools for online brand building. Being active on social media platforms such as Instagram, Twitter, Tik Tok, and LinkedIn will help you reach a wider audience in a more direct and personal way, build relationships, and create trust with your customers.

It's important to be active on the platforms that your target audience is using. You should also create engaging content that reflects your brand values and resonates with your followers. What’s more, you can use ads to efficiently reach a larger audience and increase conversions.

Leverage Influencer Marketing

Influencers have the power to influence – hence the name – the decision-making process of their followers when it comes to making purchases that can be a great asset for online brand building. When done correctly, influencer marketing can help you spread awareness about your business and drive customer engagement.

When selecting influencers to work with, make sure they align with your brand values, can accurately represent your message, and have an engaged, active audience who might be interested in your products or services.

How to Measure Results?

Tracking the success of your online brand building efforts is essential for understanding which strategies are working and which ones need improvement.

You can measure things such as:

  • website traffic,
  • engagement rates,
  • leads,
  • conversions,
  • customer reviews.

Additionally, you should measure the effectiveness of your campaigns so you know where to invest your resources in the future.

By tracking these metrics, you’ll be able to make informed decisions, adjust your strategy accordingly, and ensure you’re on the right track to success.

Conclusion

Online brand building is an essential part of any successful digital marketing strategy. With the right strategies and tactics, businesses can establish a strong presence and engage with their target audience.

In 2023, companies should focus on producing quality content, leveraging social media platforms and collaborating with the influences that inhabit them, as well as optimizing for search engines and measuring the success of their efforts.

By understanding the keys to brand building online, businesses can stand out from the competition and create a powerful online presence that drives customer engagement and loyalty.